Grievance Officer
If you have a complaint about Instant Payout — a payment, settlement, payout, your account or how we handle your personal data — you can contact our Grievance Officer.
| Name | Kamlesh Kumar |
| Designation | Grievance Officer |
| info@onemindsolution.in | |
| Phone | +91 7878188407 |
| Working hours | Monday to Saturday, 10:00 AM – 6:00 PM IST (except public holidays) |
| Company | Onemind Solutions Private Limited (CIN U58203RJ2023PTC089716) |
| Address | No- E263, Main Road, Madri Industrial Area, Transport Nagar, The Keys Hotel, Udaipur City, Udaipur, Girwa, Rajasthan, India, 313001 |
How to raise a complaint
- Email the Grievance Officer from your registered email with your Merchant ID (MID), a short description and any transaction ID, UTR or settlement ID.
- For quick help with a payment or settlement, you can also use Support chat in the app or panel, or write to support@instantpayout.com.
What happens next
- We acknowledge your complaint within 24 hours.
- We aim to resolve it within 15 days of receipt and will tell you the outcome.
- If you are not satisfied, you may escalate to the Data Protection Board of India (for personal-data complaints) or other authorities as the law allows.